Pittston, PA

Dental Coaching and Education Coordinator Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Hybrid Working Environment

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

Benco Dental's Coaching & Education team empowers practices to grow confidently and sustainably. Through expert guidance in revenue optimization, practice management, and clinical excellence, we help customers identify performance opportunities and implement proven systems that drive measurable results. Our offerings combine data-driven analysis with hands-on coaching and dynamic educational experiences — enabling dental teams to transform how they lead, communicate, and deliver care.

The Coaching & Education Coordinator plays a critical role in driving service performance and operational excellence across Coaching & Education offerings. This position is responsible for lead pipeline monitoring and analysis, helping to ensure the quality, accuracy, and movement of leads through the pipeline – including monitoring performance KPIs, prompting timely follow-up, and ensuring visibility to maximize close rates. In addition, this role is a critical part of customer onboarding and progression monitoring, serving as the central operational coordinator throughout customer journeys. The Coaching & Education Coordinator assists with workload capacity analysis and problem-solving by monitoring resource utilization and program volume to identify risks, balance workload, and elevate operational constraints proactively.

Do YOU Possess These Skills and Attributes?

• Excellent organizational skills with attention to detail
• Strong time management skills
• High level of interpersonal skills with the right balance of friendliness and firmness
• Excellent communication skills with strong written and verbal expertise
• Exceptional phone etiquette skills
• Ability to coordinate multiple projects and tasks
• Computer experience with advance knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, and OneNote

Do These Responsibilities Interest YOU?

• Gather and maintain lead counts, ensuring quality, accuracy, and completeness of customer records.
• Track lead qualification status and monitor performance KPIs to identify actionable insights and trends.
• Coordinate timely follow-up on active opportunities, prompting sales and coaching teams to engage at the right intervals.
• Cover lead follow-up as needed—responding quickly to inquiries and scheduling discovery calls with the appropriate parties.
• Generate recurring reports on lead flow, follow-up activity, and conversion rates to support business development and forecasting.
• Manage and triage departmental email inboxes, routing inquiries and ensuring timely resolution.
• Serve as the primary post-sale operational coordinator, guiding customers through the defined service delivery journey.
• Collect and organize customer pre-work, documentation, and onboarding forms required before service delivery. Coordinate team introductions and handoffs of assignments.
• Monitor service deliverables and volume to ensure they are completed on schedule and align with contract obligations.
• Continuously refine onboarding workflows and operational touchpoints to enhance efficiency and customer satisfaction.
• Maintain accurate financial and billing records, monitor payment installments, and assist with reconciliation when discrepancies arise.
• Track cross-sell and upsell opportunities that emerge during service delivery and prompt appropriate follow-up.
• Communicate regularly with internal stakeholders to provide status updates, resolve bottlenecks, and ensure a seamless customer experience.
• Collaborate with team leadership to ensure service delivery commitments remain achievable without compromising customer experience. Provide support in resource allocation and scheduling decisions to balance workload across the team.
• Organize and maintain team assets (curriculum, deliverables, tools, marketing materials) to ensure ease of access and version control.
• Maintain team Standard Operating Procedures (SOPs) in Confluence; contribute to process documentation and updates.
• Assist with onboarding and training new team members on administrative and coordination processes.
• Maintain the Speaker Bureau database—ensuring contact details, rates, and speaker materials remain current.
• Assist with vendor and partner relationships, ensuring coordination of required activities and engagements.
• Support the scheduling and coordination of speaking events and CE seminars.
• Partner with Marketing and leadership to coordinate updates to promotional materials, web pages, and sales resources.

Do YOU Meet These Requirements?

• Experience with CRM tools and billing/invoicing packages
• 4-6 years of experience in a professional setting
• Bachelor's Degree in Business Administration or Marketing, preferred

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.