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Return Goods Handler

Location: Pittston, PA
Business Unit: Distribution

Benco Dental, the largest privately owned, full-service dental distributor in the United States, is seeking a Return Goods Handler for our Home Office location in Pittston, PA!

Job Summary: Responsible for processing credits for returned merchandise, service credits, manufacturer coupons and rebates; processing vendor claims

Duties and Responsibilities:

  • Open all packages returned by shipping companies, Benco showrooms and customers

  • Enter return authorization numbers into database for merchandise received

  • Accurately researches merchandise if no paperwork is found with items, to locate item number and warranty information

  • Ensure quality standards-Tags stock merchandise and parts with correct item number and location, to be returned to stock

  • Thoroughly check all items that are to be restocked including expiration dates, complete packaging, and appearance

  • Monitor inventory transactions for expired and pick error returns

  • Provide Inventory Control department with the correct inventory adjustments by completing daily adjustment form

  • Return all no credit value items which are non-reusable, expired, or incomplete according to No Credit Value policy

  • Process credits for non stock special order items based on manufacturer return policies

  • Return defective parts, small equipment, and other equipment to vendors for Benco credit

  • Research warranty items that are to be returned to vendor, in order to collect information such as serial numbers and invoice information

  • Contact manufacturers for approval to return merchandise by obtaining a return authorization number and completing and faxing the appropriate form

  • Complete credit for stock merchandise, parts, and small equipment

  • Monitor the vendor credit aging report in all DC warehouses to maintain departmental goal

  • Communicate with sales representatives, service personnel, and installers to verify credit values and obtain additional information such as nature of problem and product serial number

  • Issues vendor credit, and boxes and ships merchandise to manufacturer

  • Process vendor returns for recalls, dead/over stock inventory

  • Monitor the warranty tag report in all DCs to maintain departmental goal

  • Maintain manufacturer return policies and requirements and effectively communicates to the department.

  • Process credit and rebills according to request type and DC, and for in house repairs; turbine replacements, vendor claims

  • Reconcile replacements and no credit values stemming from vendor credits/demos

  • Maintain inventory control adjustments and distribute to the Inventory Control department on a daily basis

  • Communicate outstanding warranty returns with Regions to ensure issues are resolved in a timely manner according to standards

  • Perform other duties as assigned to support the efficient operation of the department and company


  • High school diploma or equivalent

  • One year warehouse experience

  • Ability to multi-task between special projects and routine responsibilities.

  • Ability to communicate effectively with strong customer service and computer and telephone skills

  • Strong organizational skills with attention to detail and high accuracy

  • Strong troubleshooting skills

  • Ability to work well in a fast paced environment

  • Previous computer and inventory control experience preferred

  • Ability to lift 50 lbs

Why join our team?

  • Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401 (k) retirement plan

  • Annual Profit Sharing

  • Medical, Dental, Vision effective Day 1

  • We drive dentistry forward by leveraging innovative solutions and our caring family culture.

  • #19 Best Companies to Work for in Health Care

Who We Are: Its our mission to deliver success smile after smile.

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930a family that now includes our more than 30,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking What does the customer want?

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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