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Customer Service Representative - Work From Home

Business Unit: Call Center

The Customer Service Representative takes incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments and answer customer questions.

The Shift:

The shift for this position will be Monday through Friday, 11:30AM – 8:00PM EST

The Pay:

The hourly rate for this position is $15.00 p/h

Why Join our team?

  • Excellent compensation package; including a flexible benefits plan, paid time off, and a generous 401(k) retirement plan
  • Medical, Dental, and Vision coverage effective Day 1
  • Annual Profit Sharing
  • Tuition reimbursement and advancement opportunities available
  • #19 Best Companies to Work for in Health Care

The Role We Are Looking to Fill:

Our Customer Service Representatives will specialize in one of the following five areas:

Customer Service - Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems.

Repairs - Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes.

Parts - Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems.

Service Scheduling - Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems.

Strategic Markets - Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/Large Group Accounts and Sales Representatives.

The Ideal Candidate Will Possess:

  • High school diploma/GED
  • Customer Service experience preferred
  • Ability to communicate effectively and professionally
  • Excellent computer, telephone, and customer service skills. Customer Relationship Management (CRM) experience a plus
  • Demonstrated attention to detail, cooperation, and dependability

Technical Requirements:

As this is a remote/work from home position:

  • Minimum 5mbps (5,000 kbps) Internet Speed.
  • Connection via Ethernet Cable (Avoid Wi-Fi)
  • Other people using/sharing the same bandwidth connection should be avoided, at all times, while calls are taking place, especially concerning:
    • Streaming Multimedia content (4K/HD/Full HD Movies)
    • Online gaming
    • Downloading large content (torrents)
    • Enabled recordings on any DVR / Set-up-Boxes

Who We Are: It’s Our Mission to Drive Dentistry Forward

  • Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.
  • We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company that is growth minded and values customers & associates, we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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