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Tooth Customer Service Specialist

Location: Pittston, PA
Business Unit: Call Center

The Tooth Customer Service Specialist is responsible for processing customer’s orders in the tooth department including  processing tooth credits, tooth purchase orders, and cycle counts inventory.

The Shift:

This position works Monday- Friday 9:30am-6:00pm

The Pay:

The hourly rate for this position is $15.00 p/h

Why join our team?

  • Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401 (k) retirement plan
  • Annual Profit Sharing
  • Medical, Dental, Vision effective Day 1
  • We drive dentistry forward by leveraging innovative solutions and our caring family culture.
  • #19 Best Companies to Work for in Health Care

The Role We Are Looking To Fill:

  • Ensure that all communications with customers (external/internal) are courteous, cordial, business-like and timely
  • Accurately enter customer's orders via phone/fax for teeth/merchandise and small equipment
  • Effectively research products directly with vendors or through the Internet for special orders within 24 hours
  • Efficiently send information to customers upon request
    • product and services literature
    • invoice/statements copies
  • Efficiently contact customers to obtain information to resolve complaints; researches non-stock refusals
  • Efficiently monitor system order queues
  • Effectively research credit and credit rebills; take timely action as necessary
  • Issue tracers and re-ship orders on missing shipments; enter UPS tracers into VOC
  • Accurately enter credit card transactions while on the customer call or processes through ordering system
  • Effectively maintain product/vendor files and/or product information
  • Attend product training classes once per week or as scheduled
  • Pick customer orders according to type, shade, and mold of tooth and checks for accuracy
  • Accurately generate billing for customer orders and puts with order to be shipped
  • Replenish tooth stock by faxing and bar coding orders to manufacturers or completing order sheets in a timely manner
  • Accurately process credits from vendors, customers, and manufacturers
  • Efficiently package orders and prepare them for shipping
  • Maintains under 10 errors – 8 out of a 12-month period

The Ideal Candidate Will Possess:

  • High school diploma/GED
  • Customer Service experience preferred
  • Ability to communicate effectively
  • Excellent computer, telephone, and customer service skills

Who We Are: It’s our mission to drive dentistry forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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