Career Opportunities with Benco Dental

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Assistant Equipment Coordinator

Business Unit: Call Center

The Assistant Equipment Coordinator is responsible for providing administrative support to their Equipment Coordination regional assignment/s. Partnering with multiple departments on equipment sales information needed for ordering, coordinating, reporting, and delivery of equipment orders; communicating with vendor and third-party moving contacts; and other projects as assigned.

The Shift:

The shift for this position will be Monday through Friday, 11:30AM – 8:00PM EST

The Pay:

The hourly rate for this position is $15.00 p/h

Why Join our team?

  • Excellent compensation package; including a flexible benefits plan, paid time off, and a generous 401(k) retirement plan
  • Medical, Dental, and Vision coverage effective Day 1
  • Annual Profit Sharing
  • Tuition reimbursement and advancement opportunities available
  • #19 Best Companies to Work for in Health Care

The Role We Are Looking to Fill:

  • Support the Equipment Coordinators with organization and follow-up of weekly conference call reports and input using Dynamic Customer Relationship Management tool
  • Track and follow-up of vendor claims and returns
  • Generate open order reports using Dynamic Customer Relationship Management tool, QlikSense and other software as needed to track past due and current install dates
  • Assist the Equipment Coordinator to:
    • Maintain information in project management tool created for all equipment orders ensuring all projects are up to date with current and accurate information
    • Make contacts to vendor and shipping partners and subsequent follow up regarding status of purchase orders, shipping, and tracking information for equipment orders
    • Receive in equipment against packing slips for showroom and 3PL deliveries
    • Field and respond to internal and external customer inquiries via shared Outlook mailboxes
    • Resolve equipment related issues/problems
    • Perform other duties as assigned to support the efficient operation of the department and company.

The Ideal Candidate Will Possess:

  • Associates Degree or relevant work experience
  • One year of administrative support in fast paced environment
  • Customer service experience a plus
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Time management skills and ability to multi-task and prioritize
  • Excellent organization, attention to detail and problem-solving skills

Technical Requirements:

As this is a remote/work from home position:

  • Minimum 5mbps (5,000 kbps) Internet Speed
  • Connection via Ethernet Cable (Avoid Wi-Fi)
  • Other people using/sharing the same bandwidth connection should be avoided, at all times, while calls are taking place, especially concerning:
    • Streaming Multimedia content (4K/HD/Full HD Movies)
    • Online gaming
    • Downloading large content (torrents)
    • Enabled recordings on any DVR / Set-up-Boxes

Who We Are: It’s Our Mission to Drive Dentistry Forward

  • Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.
  • We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company that is growth minded and values customers & associates, we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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