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Help Desk Specialist

Location: Pittston, PA
Business Unit: Information Technology

Benco Dental is currently looking for a Help Desk Specialist in Pittston, PA!

Why join our team?

  • Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401 (k) retirement plan
  • Annual Profit Sharing
  • Medical, Dental, Vision effective Day 1
  • We drive dentistry forward by leveraging innovative solutions and our caring family culture.
  • #19 Best Companies to Work for in Health Care

Job Summary:

Primarily supports technical needs of associates and customers of Benco Dental by determining specific hardware and software requirements and ensuring that those requirements are met. Assists with software and hardware issues via phone, email, chat, and desk visits. Supports remote showroom network equipment and phones. Researches problems and solutions and educates end users. The specialist will need to create and maintain thorough knowledge base articles from incident documentation of common issues.

Qualifications:

  • Education: Associate’s/Bachelor’s degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent work experience preferred
  • Certifications: A+, Network+, and/or MCP Certification preferred

Experience:

  • 0-2 years’ experience specializing in Technical & Helpdesk Support
  • Experience troubleshooting Microsoft's currently supported desktop operating systems
  • Experience using a knowledge base or other resources to search and implement solutions when troubleshooting

Skills Needed:

  • Ability to communicate effectively in various mediums (verbal, email, IM)
  • Excellent customer service and phone skills
  • Experience with handling multiple phone calls and emails daily
  • High level of English proficiency
  • Technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services including, but not limited to:
    • Hardware for desktops, laptops, printers, mobile phones, and tablets
    • Microsoft’s currently supported Windows desktop operating systems
    • Small business switches, routers, firewalls, and access points
    • Peripherals, printers, scanners, displays, and interface devices
    • Miscellaneous devices, cabling, memory, storage, add-on components
    • Domain, user accounts, software accounts
    • Network connectivity and wireless access issues
    • Update and patch deployment, virus removal, malicious software removal

Duties and Responsibilities:

  • Identify, diagnose, and resolve IT requirements via phone email and chat
  • Configures PCs and equipment for internal associates
  • Participate in ongoing training
  • Maintain accurate inventory of all IT assets across all Benco sites
  • Create and maintain troubleshooting documentation
  • Adhere to department policies, procedures, and directives regarding standards of work and SLAs to our offices
  • Participates in special projects and performs other duties as required
  • Rotational on-call schedule
  • Travel to remote locations 0-10% as necessary
  • All job duties and responsibilities are essential functions of the position

Who We Are: It’s our mission to deliver success smile after smile.

Benco Dental is the largest privately owned, full-service dental distributor in the United States and has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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