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Return Goods Handler II

Location: Pittston, PA
Business Unit: Purchasing

Benco Dental is currently looking for a Return Goods Handler II in Pittston, PA!

Why join our team?

  • Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401 (k) retirement plan
  • Annual Profit Sharing
  • Medical, Dental, Vision effective Day 1
  • We drive dentistry forward by leveraging innovative solutions and our caring family culture.
  • #19 Best Companies to Work for in Health Care

Job Summary:

  • Returns defective parts, small equipment, and other equipment to vendors for Benco credit. 

  • Researches warranty items via computer that are to be returned to vendor, in order to collect information such as serial numbers and invoice information.  

  • Contacts manufacturers for approval to return merchandise by obtaining a return authorization number and completing and faxing the appropriate form. 

  • Enters all vendor credits into computer. 

  • Accurately completes credit for stock merchandise, parts, and small equipment. 

  • Monitor the vendor credit aging report in all DC warehouses to maintain departmental goal. 

  • Effectively communicates with sales representatives, service personnel, and installers to verify credit values and obtain additional information such as nature of problem and product serial number. 

  • Effectively communicate with vendor to resolve problem returns. 

  • Issues vendor credit, and boxes and ships merchandise to manufacturer. 

  • Effectively process vendor returns for recalls, dead/over stock inventory. 

  • Monitor the warranty tag report in all DCs to maintain departmental goal. 

  • Effectively communicates with the Purchasing department for a decision on making non-returnable items stock. 

  • Maintain manufacturer return policies and requirements and effectively communicates to the department. 

  • Performs other duties as assigned to support the efficient operation of the department and company. 

All job duties and responsibilities are essential functions of the position. 

Who We Are: Its our mission to deliver success smile after smile.

Benco Dental is the largest privately owned, full-service dental distributor in the United States and has remained in the family since 1930a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking What does the customer want?

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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