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Infrastructure Manager

Location: Pittston, PA
Business Unit: Information Technology

Pittston, PA (or remotely)

Infrastructure Manager Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

  • Excellent Compensation Packages
  • Medical, Dental and Vision Benefits Effective on Day 1
  • 401k Package, Paid Time Off Program, and Profit Sharing
  • Flexible/At Home Working Options Depending on Position
  • Associate Discounts and Community Giveback Programs
  • College Tuition Savings Program
  • Caring Family Culture Toward all Associates
  • Certified as a FORTUNE Great Place to Work
  • Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Position Summary:

As an Infrastructure Manager you will coordinate the efforts of an international technical team consisting of Infrastructure Administrators and Engineers. You will be responsible for the day-to-day tactical decision making required to minimize problems and ensures that appropriate resources are in place to meet Benco’s strategic goals.

Do YOU Possess These Skills and Attributes?

  • Demonstrated track record of coaching and developing a team of technologists
  • Experience implementing and supporting cloud workloads, containers, IaaS, and hybrid infrastructure solutions
  • Familiarity with DevOps concepts. Having managed or worked in a DevOps capacity is a plus.
  • Familiarity with modern Agile concepts, and a previous history of working within that framework
  • Experience in automation, orchestration, and configuration management across multiple operating systems and platforms using tools like PowerShell, SCCM, Intune, Chef, Puppet, or Ansible
  • A thorough understanding of common network protocols, topologies, and services, and how they interact with each other.
  • Soft Skills
    • A motivated, self-directed team player who can work under pressure and is passionate about Information Technology. A healthy dose of curiosity about why things work the way they do is a huge benefit.
    • Strong written and spoken English skills. This position will require that you communicate with co-workers at all levels of the organization.
    • An “automation-first” mindset that prioritizes making processes reliably repeatable
    • The ability to “Assume Positive Intent” in all situations and interactions.

Do These Responsibilities Interest YOU?

  • Monitor and Maintain Benco’s Global Infrastructure
    • Direct the efforts of an international team of Engineers to ensure uptime and response time metrics are met and exceeded, including planning and apportioning work in two-week sprints.
    • Make tactical decisions around incident response and project management that put the right person in the right place at the right time.
    • Grow and develop the Infrastructure team members to assist them with their future goals.
  • Prepare, document, and update standard operating procedures and policies.
    • System Configuration Standards
    • Knowledge-Base and Troubleshooting Articles
    • Acceptable Use Policies
    • Compliance and Regulatory Policies
  • Perform some after-hours support as required
    • One Saturday per month is used for patching and disruptive maintenance
    • After-hours availability for critical system issues
    • Occasional domestic and infrequent international travel is required

Do YOU Meet These Requirements?

  •   Education:
    • Bachelors of Science in an IT-related discipline
  •   Experience:
    • Five years of increasing responsibility in an IT Infrastructure Role
  •   An equivalent combination of Education and Experience may be considered.

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

 

 

 

 

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