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Practice Coaching Coordinator

Location: Pittston, PA
Business Unit: Benco Practice Solutions

Pittston, PA 

Practice Coaching Coordinator  Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

  • Excellent Compensation Packages

  • Medical, Dental and Vision Benefits Effective on Day 1

  • 401k Package, Paid Time Off Program, and Profit Sharing

  • Flexible/At Home Working Options

  • Associate Discounts and Community Giveback Programs

  • College Tuition Savings Program

  • Caring Family Culture Toward all Associates

  • Certified as a FORTUNE Great Place to Work

  • Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

  • Family owned for 90+ years

Position Summary:

The Practice Coaching Coordinator provides day to day support of the department and our third-party vendors.  Primary responsibilities include Sales/Pipeline management, customer service, webinar planning, content creation/development/management, and other administrative tasks.  Using CRM, effectively stewards leads, being the first point of contact for customers. Ensures integrity of CRM data by updating records daily and moving leads through the Pipeline accordingly.  Plans and facilitates all customer-facing events, such as Webinars and Workshops, and triages all incoming customer inquiries to the business unit.  Manages Benco’s online customer-facing learning platform Benco Dental U.      

The successful candidate possesses the ability to exercise good judgement in a variety of situations with strong written and verbal communication, administrative and organizational skills, reporting/analytics, and the ability to maintain a realistic balance among multiple priorities.

Do YOU Possess These Skills and Attributes?


· High-Energy Individual

· Excellent organizational skills with attention to detail

· Excellent communication skills with strong written and verbal expertise

· Outstanding Customer Service

· Strong time-management skills

· Ability to manage multiple projects and tasks

· Good decision-making skills

· Technically Savvy and able to learn new technology easily

· Computer experience with advance knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, and OneNote) CRM tools and billing / invoicing packages


Do These Responsibilities Interest YOU?


  • Triage and qualify incoming leads, first POC with customer/TR on Coaching leads

  • Collect all pertinent information from TR’s and customers to ensure leads have accurate and detailed information

  • Responsible for the data integrity and consistent follow up of all leads

  • Schedules discovery calls for the customer with a Benco expert when needed

  • Move leads through appropriate stages and closes leads when applicable

  • Build out Pipeline process and stages for new services as needed

  • Create customized views in CRM for ease of viewing and reporting

  • Triages department group email boxes and checks voice mail daily

  • Field and resolve customer and TR inquiries and/or issues, escalating to leadership when needed

  • First point of contact for third party vendors, escalating to leadership when needed

  • Facilitates meetings with Regional Sales teams to educate them on our programs

  • Audits and processes the per diem coaches payroll 

  • Owns the planning and facilitation of Webinars and Workshops

  • Works with marketing to have flyers created and posted where needed

  • Completes all other pre-event administrative tasks (such as panelists links, email drafts for TR’s, ending slides, etc.)

  • Completes all post webinar administrative tasks (such as pulling Zoom reports, working the Q&A report, etc.)

  • Manage workshop sales and the customer registration process

  • Handles the administrative side of our marketing tasks; entering Jira’s, keeping Salesbox organized and updated, posting weekly in the marketing update, BBD ads

  • Develops Office Manager content and curriculum for Benco Dental U

  • Creates Scorm Files for educational content using Rise 360

  • Creates all curriculums/programs in Benco Dental u, testing options to determine best methods

  • Troubleshoot and Resolves Benco Dental U technical issues with Benco IT and Meridian IT

  • Work with CE administrator on all CE matters in Benco Dental U, ensuring certificates and surveys are properly loaded

  • Tracks and reports on Benco Dental U statistics

  • Enrolls new students into Benco Dental U and gives them access to the Strassler Study guide

  • Uploads previously recorded webinars to Benco Dental U within 2 business days

  • All other duties as assigned


Do YOU Meet These Requirements?


· Education: Bachelor’s Degree in related field preferred

· Dental Office Manager experience required (minimum 3-years)

· Coaching/Education/Training experience a plus


Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!





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