Career Opportunities with Benco Dental

A great place to work.

Careers At Benco Dental
Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

For the best candidate experience, Mozilla Firefox, Google Chrome and Internet Explorer 9 (or newer) are recommended. 

Help Desk Specialist II

Location: Pittston, PA
Business Unit: Information Technology

Benco Dental is currently looking for a Help Desk Specialist II in Pittston, PA!

Why Join our Team?

  • We drive dentistry forward by leveraging innovative solutions and our caring family culture.
  • Family-owned for 80+ years
  • #19 Best Companies to Work for in Health Care
  • Annual Profit Sharing
  • Medical, Dental, Vision effective Day 1

Job Summary: Responsible for assisting Level I team members with escalated support issues; answering help desk support calls as needed; improving help desk supportís functional infrastructure by writing documentation and preparing new equipment and software to streamline productivity. 


  • Education:   Associates degree in Computer Information Systems or equivalent education/experience 
  • Experience:  1 year of Help Desk support
  • Skills needed:  Ability to communicate effectively; excellent customer service and phone skills. 

Duties and Responsibilities: 

  • Effectively answers help desk phone and diagnoses computer-based problems for both internal and external customers. 

  • Provides solutions from electronic knowledge base or through problem escalation. 

  • Effectively determines priority of problems for internal help desk calls so other team members can act accordingly 

  • Constantly increases knowledge base through reading technical manuals and journals, contacting technical support offices outside of company, and performing Internet research to solve problems. 

  • Makes changes in system and physically moves hardware for workstation related moves. 

  • Maintains and repairs all outside Benco Associateís laptop computers. 

  • Supports, diagnoses, and effectively repairs problems in software, workstations, terminals, and printers at Benco. 

  • Provides training to Level 1 technicians and prepares them for all issues that may arise. 

  • Effectively handles warranty returns for computer hardware by repairing in-house or sending out for repair. 

  • Handles issues escalated from Level 1 technicians. 

  • Provides RMA numbers to technicians as needed and enters detailed information in the system 

  • Assumes a team leadership role, assisting technicians in prioritizing job duties and motivating them to obtain individual and team goals. 

  • Effectively provides technical support using patience, encouragement, a good attitude, and a consideration for the userís level of understanding. 

  • Constructs PCís for use within building 

  • Quickly assimilates and applies department-specific and job-specific training (ability to learn). 

  • Shares knowledge with other IT and Tech Support team members. 

  • Assists with on-site service or installation as needed 

  • Understands and applies abstract concepts, recognizes subtle interrelations, handles complexity, and is able to respond to questions quickly (mental ability and perceptiveness). 

  • Demonstrates a realistic belief in the strengths of his/her own capabilities and ideas, makes decisions with appropriate guidance, balances independence/dependence, takes appropriate risks (self-acceptance and self-confidence). 

  • Sets challenging but attainable goals and sacrifices other life activities when necessary to attain those goals. 

  • Works as an effective team member and works to improve team morale. 

  • Listens to and understands client needs; and recommends solutions and develops plans (problem analysis).

  • Demonstrates good oral and written communication skills and listening skills 

  • Performs other duties as assigned to support the efficient operation of the department and company. 

All job duties and responsibilities are essential functions of the position. 

Who We Are: Itís our mission to deliver success smile after smile.

Benco Dental is the largest privately owned, full-service dental distributor in the United States and has remained in the family since 1930 - a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family.  We are looking for driven professionals who want to play a key role in our future success.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System