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Field Service/Installation Technician

Location: Pittston, PA
Business Unit: Service

Location: Pittston, PA

Field Service/Installation Technician at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

  • Excellent Compensation Packages
  • Medical, Dental and Vision Benefits Effective on Day 1
  • 401k Package, Paid Time Off Program, and Profit Sharing
  • Associate Discounts and Community Giveback Programs
  • College Tuition Savings Program
  • Caring Family Culture Toward all Associates
  • Certified as a FORTUNE Great Place to Work
  • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
  • Family owned for 90+ years

Position Summary:

The Field Service/Installation Technician is a vital part of our company providing hands-on support to our customers. Service Technicians are independent team players who want to be customer focused. As the Service Technician, you will offer solutions to our clients that extend beyond repairs and maintenance to exemplify our number one goal: driving dentistry forward. Benco Dental offers service technicians career development and will provide a strong sense of accomplishment.

The Service Technician is responsible for delivering a superior customer service experience integrating and networking all dental equipment into the office’s SMB network, as well as, educating customers on proper use, maintenance, and advice on simple troubleshooting procedures. The technician should understand Practice Management and Imaging Software, and Digital Dentistry Equipment, be able to integrate all into SMB networks, and show willingness to learn and apply new technologies. Problem resolution may involve the use of diagnostics and help request tracking tools.

Do YOU Possess These Skills and Attributes?

  • Organizational skills
  • Problem solving skills
  • Ability to communicate effectively, both verbal and written
  • Computer proficiency, including knowledge of Windows-based programs
  • Technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services including, but not limited to:
    • Hardware for desktops, laptops, and tablets
    • Hardware for small business servers
    • Microsoft’s currently supported Windows desktop and service operating systems
    • Small business switches, routers, firewalls, and access points
    • Peripherals, printers, scanners, displays, and interface devices
    • Small business data backup systems, software, and media
    • Business productivity software, email, web browsing, security software
    • Miscellaneous devices, cabling, memory, storage, add-on components
    • Domain, user accounts, and software accounts
    • Network connectivity and wireless access issues
    • Update and patch deployment, virus removal, malicious software removal
    • Healthcare related digital technologies, devices, and software (Preferred)

No Bio-Medical (dental) Device repair experience? No problem! Other relevant experience includes:

  • Mechanical or Technical experience/education
  • Electrical, Customer service, Military, or Software/hardware experience
  • Pneumatics
  • HVAC

Do These Responsibilities Interest YOU?

  • Providing maintenance and repair services out in the field
  • Training staff on using equipment
  • Training customers on using equipment
  • Identify, diagnose, and resolve IT problems
  • Installation/Support of Microsoft PC and Server systems, Microsoft desktop business applications, Practice Management and Imaging Software, network based anti-virus protection, and security implementation
  • Participate in ongoing training to obtain required certification with key vendors
  • Remains well versed on various dental technology equipment and services

Do YOU Meet These Requirements?

  • Valid driver’s license and clean driving record (Required)
  • Technical training in the bio-medical or electronics field (Preferred)
  • Physical:
    • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
    • Must frequently lift/lower/carry/push/pull 1 to 55 pounds, occasionally lift/lower/carry/push/pull 56 to 100 pounds
    • Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms, and shoulders
    • Able to work in tight spaces
    • Frequent travel to customer sites (daily) and occasional use of power tools

Education:

  • Associates Degree in Computer Information Systems, Technical School Certification, or equivalent combination of education/experience
  • A+, Network+, and/or MCP certifications (Preferred)

Experience:

  • Experience troubleshooting Microsoft’s currently supported desktop and server operating systems
  • Experience troubleshooting desktop and server systems hardware
  • Experience using a knowledge base or other resources to search and implement solutions when troubleshooting

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

 

 

 

 

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