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Customer Experience Specialist

Location: Pittston, PA
Business Unit: Call Center

We are seeking customer focused Customer Experience Specialists for our home office in Pittston, PA!

These representatives take incoming calls from dentists, dental offices, and dental laboratories and ensure customer satisfaction. Customer Experience Specialists accurately enter orders for merchandise and small equipment, enter credit card payments and answer questions regarding statements. There are five main areas of our Call Center:

Customer Service

Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems.

Repairs

Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes.

Parts

Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems.

Service Scheduling

Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems.

Strategic Markets

Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/Large Group Accounts and Sales Representatives.

Qualifications include the ability to multi-task and communicate effectively. The successful candidate will possess excellent customer service and computer skills. The schedule is Monday through Friday, 11:30 a.m. – 8 p.m., no weekends and we offer paid holidays.

Benco Dental is the nation’s largest independently owned distributor of dental supplies and equipment. Our company is always growing! We offer an excellent compensation package, including a flexible benefits plan with health, dental, vision, short/long term disability and life insurances, a paid time off plan, a generous 401 (k) retirement plan and a company profit sharing plan.

If you enjoy working for a company that values hard working individuals and clearly tells you what is expected, please join our family!

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