Pittston, PA / This is a hybrid position.

Creative Operations Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Flexible/At Home Working Options 

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

In the Creative Operations Manager role, you will oversee and optimize our organization's creative and marketing operations processes while providing strategic direction to the PMO (Project Management Office). You will be responsible for building and leading high-performing teams, managing workflows, resources, and relationships across internal teams, freelancers, and creative vendors while ensuring efficient budget utilization and project execution from conception to completion.

Do YOU Possess These Skills and Attributes?

• Strong strategic thinking and organizational leadership abilities.
• Excellence in budget oversight and financial planning.
• Exceptional project and portfolio management expertise.
• Demonstrated ability to lead and develop cross-functional teams.
• Proficiency with creative management solutions and project management tools.
• Strong analytical and problem-solving abilities.
• Executive-level communication and relationship building skills.
• Experience with resource allocation and workload balancing.
• Change management and organizational development expertise.
• Experience with creative automation software and workflow optimization tools.
• Background in creative industries (design, marketing, advertising, etc.)
• Knowledge of digital asset management systems.
• Experience building and maintaining vendor/freelancer databases.
• Understanding of creative project metrics and performance analytics.
• Experience with Agile transformation initiatives.

Do These Responsibilities Interest YOU?

• Develop and implement enterprise-wide intake processes for creative sourcing requests.
• Design and optimize creative workflows, identifying and resolving bottlenecks.
• Establish and maintain best practices for creative operations with scalability in mind.
• Partner with creative leadership to monitor scope and continuously improve internal processes.
• Lead change management initiatives across the organization.
• Lead and develop the Project Management Office, establishing strategic direction and best practices.
• Build, mentor, and manage a team of project managers and creative operations professionals.
• Drive organizational excellence through standardized project management methodologies.
• Establish and evaluate project governance frameworks and policies.
• Provide executive-level reporting on portfolio performance and resource utilization.
• Oversee marketing operations and PMO budget planning, tracking, and optimization.
• Direct resource management, allocation, and workload balancing for creative teams.
• Develop and maintain workflows for hiring freelancers and creative vendors with fair, transparent processes.
• Guide contractor communications through interviews, contracting, and hiring processes.
• Build and maintain a database of vetted partners across creative disciplines.
• Foster partnerships with senior stakeholders and executive team members.
• Build strategic relationships with artists and agency representatives to secure up-and-coming talent.
• Establish and maintain strong internal partnerships across departments.
• Lead cross-departmental collaboration and communication initiatives.
• Drive the evaluation and implementation of creative technology solutions.
• Establish and monitor KPIs for project success and team performance.
• Ensure quality standards are met across all creative deliverables.
• Oversee digital asset management systems and creative technology & workflow platforms.
• Drive portfolio-level project planning and execution timelines.

Do YOU Meet These Requirements?

• Bachelor's Degree in Business Administration, Project Management, or related field or equivalent combination of education and additional years of relevant experience. 
• 7-9 years of Creative Operations Management or similar role.  
• 4-6 years of experience leading and managing creative teams.
• 4-6 years of demonstrated experience in marketing operations budget management at scale.

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.