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IT Helpdesk Intern - Spring 2022

Location: Pittston, PA
Business Unit: Information Technology

Benco Dental is looking for an IT Helpdesk intern to assist in our home office (Pittston, PA)


  • Enrolled at time of internship in a local college/university in an Information Technology degree program
  • Be able to work 20 hours per week

The Technical Support Specialistís role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. The specialist should understand both hardware and software and show willingness to learn and apply new technology. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

The Tech Support Specialist will be responsible for configuring PCs and laptops for the company. The Specialist should be able to collaborate closely with other teams, inside the IT team and throughout the company. The specialist will need to create and maintain thorough knowledge base articles from incident documentation of common issues and maintenance.

The Specialistís role will encompass all aspects of the lifecycle of an issue. Being the primary point of contact for incoming issues and working directly with reporters. Triaging and prioritizing issues and working out of a Jira based project queue and backlog. Determining business criticality and impact of issues and prioritizing those issues appropriately. Making and maintaining appointments to resolve issues with reporters. Providing knowledge and support to the reporters regarding best practices, systems questions, software support, and general computing knowledge.





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