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Customer Partner, Strategic Markets

Business Unit: Sales

Location: Nationwide - Remote

Customer Partner, Strategic Markets at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

  • Excellent Compensation Packages

  • Medical, Dental and Vision Benefits Effective on Day 1

  • 401k Package and Profit Sharing

  • Associate Discounts and Community Giveback Programs

  • College Tuition Savings Program

  • Caring Family Culture Toward all Associates

  • Certified as a FORTUNE Great Place to Work

  • Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Position Summary:

The Customer Partner, Strategic Markets will be responsible for the daily and long-term support of a specific customer to increase customer profitability for both Benco and the customer.  This includes being the liaison between the customer and Benco’s internal support.  This role will increase customer sales and profitability by having a deep understanding and relationship with the customer to understand their needs and inner workings to provide the best solutions for the customer on an ongoing basis.

Do These Responsibilities Interest YOU?

  • Establishes productive and professional relationships with key personnel in assigned account(s) and within Benco.

  • Gains a deep understanding of customer account and works to maximize the relationship and two-way profitability between the customer and Benco.

  • Researches current and historical sales to find additional product lines.

  • Suggests alternate product lines such as Benco Brands, to maximize value to customer.

  • Thoroughly reviews back order reports and works with customer to identify alternate products for short and long term.

  • Works with Benco’s supply team to ensure we have adequate inventory levels and to understand product availability.

  • Works with Benco’s finance department to optimize the profitability of the customer.

  • Works with the strategic markets operations team to identify customer specific deals and to monitor dates to ensure accurate customer pricing.  Works with customer on any expiring deals to identify a path forward and ensure accurate ongoing pricing with proper notification and price changes. 

  • Monitors manufacturer prices to Benco to identify where pricing has increased by 3% or more, in which case the customer pricing may be modified. 

  • Proactively assesses customer needs; while bringing solutions and solution based ideas to address customer needs.

  • Effectively communicates with all Benco personnel within Benco Dentals’ Strategic Markets.

  • Displays a high sense of urgency to customer’s needs, and other requested information.

Do YOU Meet These Requirements?

  • Four year college degree from an accredited institution, or equivalent work experience.

  • Experience: 1-3 years experience in sales, finance, operations or customer support role. 

  • Prior dental experience and knowledge of special markets is preferred. 

  • PC proficient. Microsoft Excel and Word knowledge a must.

  • Ability to travel, as needed.

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!





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