Career Opportunities with Benco Dental

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Dispatch Specialist

Business Unit: Call Center

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders and resolving service-related issues/problems.

The Shift:

The shift for this position is Monday through Friday 12:00PM – 8:30PM EST.

The Pay:

The hourly rate for this position is $18.00 with potential for rate increases within the first 6 months.

Why join our team?

  • Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401(k) retirement plan
  • Annual Profit Sharing
  • Medical, Dental, Vision effective Day 1
  • Tuition reimbursement and advancement opportunities available
  • We drive dentistry forward by leveraging innovative solutions and our caring family culture
  • #19 Best Companies to Work for in Health Care

The Role We Are Looking To Fill:

  • Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
  • Efficiently cover phones for service calls as needed.
  • Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
  • Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
  • Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
  • Research information needed to handle requests for credit or billing problems.
  • Enter basic part orders using the manufacturer number or the item number if needed.
  • Accurately bill all service invoices using correct item numbers, quantities, and van stock.
  • Keep accurate records of deleted or cancelled calls.
  • Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
  • Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
  • Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

The Ideal Candidate Will Possess:

  • High school diploma/GED
  • Customer Service experience preferred
  • Ability to communicate effectively
  • Excellent computer, telephone, and customer service skills

Who We Are: We drive dentistry forward through our innovative solutions and caring family culture.

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”





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